frequently asked questions

Chargeback Nerd primarily works with small and growing merchants, platforms, and payments teams who are dealing with chargebacks and want clearer decisions, fewer losses, and less operational chaos. Most clients already have tools in place but need help understanding what the data actually means and what actions are worth taking.

No. Chargeback Nerd does not replace chargeback platforms, alert programs, or dispute tools. We work as an advisory layer alongside your existing systems, helping you interpret data trends, understand issuer behavior, and decide where to focus effort for the best results.

Sometimes, but not always. Hands-on representment is available in specific situations where it makes sense. Many clients come to us for strategy, training, and decision support rather than full outsourcing. We will be upfront about when fighting disputes is worth the effort and when it is not.

Yes. This is one of the most common reasons clients reach out. We help identify why disputes are being lost, whether the issue is evidence quality, issuer behavior, reason code selection, or unrealistic expectations about what can be won under the card network rules.

An Advisory Sprint is a short, focused engagement designed to give you clarity before committing to longer-term support. It typically includes a review of dispute patterns, loss drivers, and evidence alignment, followed by clear recommendations and next steps. For most clients, this is the best place to start.

In many cases, patterns emerge quickly once dispute data is reviewed in context. While meaningful improvement takes time, an advisory sprint is often enough to determine what is realistically fixable, what is structural, and where effort will have the greatest impact.

Yes. In fact, it's our specialty! Chargeback Nerd has experience across a wide range of business models, including subscription services, digital goods, marketplaces, travel, and other complex or higher-risk verticals. Our approach focuses on understanding issuer behavior and network rules within the context of your specific model.

No. Chargebacks are influenced by many factors outside any single party’s control, including issuer behavior and customer actions. We focus on improving decision-making, reducing preventable disputes, and helping you spend effort where it has the best chance of making a difference.

Often, yes. Many clients have internal teams but want an experienced outside perspective to validate assumptions, identify blind spots, or help translate network rules into practical decisions. Chargeback Nerd frequently works alongside in-house teams rather than replacing them.

If you are unsure where to begin, an advisory sprint is usually the best first step. You can get in touch through the contact page to briefly describe your situation, and we will help determine the right type of engagement.