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Chargeback Nerd works with founders, platforms, and payments teams who want fewer losses, clearer decisions, and less chaos around disputes.
We help teams understand what is happening, why it is happening, and where effort will actually make a difference.
We work alongside your existing tools to interpret chargeback data, understand issuer behavior, and guide smarter decisions.
How Engagements Typically Start
Most clients begin with a short advisory sprint. This allows us to assess whether meaningful improvements are achievable and what level of support actually makes sense, before committing to an ongoing engagement.
Short Advisory Sprint
A short, focused engagement designed to understand what’s driving your chargebacks, where effort will actually help, and what’s not worth fighting. Most relationships start here.
Includes:
Review of dispute patterns and key loss drivers
Interpretation of customer, merchant, and issuer behavior through the lens of network rules
Identification of which disputes are winnable and which are not
Prioritized recommendations with clear, actionable next steps
Outcome:
A clear decision on whether further engagement is warranted and what scope of work will genuinely move the needle.
Ongoing Advisory Support
Ongoing support for merchants who need help interpreting dispute data, improving evidence quality, and making better upstream decisions over time.
Retainers emphasize ongoing guidance, interpretation, and decision support; we do not take over full representment execution unless explicitly scoped.
Basic
Ongoing interpretive strategy, not full execution management.
Includes:
10 dedicated hours per month
Strategic direction and planning
Dispute escalation guidance
Workflow development and refinement
Automation and tooling advice
Vertical-specific recommendations
Email access
Up to 3 meetings per month
Premium
White-glove advisory-first support, not outsourced ops.
Includes:
24 dedicated hours per month
Strategic direction and planning
Dispute escalation guidance
Workflow development and refinement
Automation and tooling advice
Vertical-specific recommendations
Email, Slack, and WhatsApp access
Up to 6 meetings per month
Template creation and tuning
Participation in up to 4 provider-facing calls
Process and documentation updates
Representment and evidence optimization
Team training and reference materials
Operational troubleshooting
Monthly performance review
Project Engagements
Project engagements are typically scoped after an advisory sprint or retainer discussion to ensure the work tackles the right problems.
Merchant Account Audit
A deep analysis of dispute history, reason codes, evidence alignment, and issuer outcomes.
Workflow Rebuild
Redesign of internal processes, escalation paths, and handoffs to reduce friction, rework, and errors.
Evidence & Template Optimization
Issuer-aligned, vertical-specific evidence frameworks and templates tailored to your business model.
Team Training Package
Practical 2–4 week live training focused on decision-making, not rule memorization. Includes reference materials.
Working Together
This work is advisory and participatory by design. It works best when teams are willing to look upstream, challenge assumptions, and make changes over time.
If you’re looking for guarantees, a one-click solution, or full handoff with no internal involvement, we’re probably not the right fit, and we’ll say that upfront.
Pricing & Fit
We don’t publish fixed pricing because scope varies widely. Chargeback Nerd engagements range from short advisory sprints to ongoing retainers, depending on your business model, volume, and where things are breaking.
Most clients invest somewhere between low four figures and low five figures. We’ll tell you quickly if we’re not a fit, including financially, so neither side wastes time.
Get in Touch
If you are unsure where to start, an advisory sprint is usually the best first step. Contact us to discuss your situation and determine the right engagement for your business.
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