Chargeback Nerd

Website Terms of Service
Last updated: December 13, 2025

1. Introduction

These Terms of Service ("Terms") govern your use of the Chargeback Nerd website (the "Website") and any content or materials made available through it.

Chargeback Nerd, LLC ("Chargeback Nerd," "we," "us," or "our") provides professional consulting and educational services related to chargebacks and payment disputes.

By using the Website, you agree to these Terms. If you do not agree, please do not use the Website.

2. What We Do

Chargeback Nerd provides professional consulting, advisory, training, and operational support services focused on chargebacks and dispute management.

Our work may include:

• Strategic advisory based on a client’s dispute history, workflows, and risk profile

• Hands-on assistance with chargeback representment and evidence development

• Education and training for business teams or individual employees

• Workshops and knowledge transfer on chargeback prevention and compliance

• Development of guides, templates, checklists, and internal workflows

The Website itself is informational only. It does not provide automated tools, alerts, platforms, or self-service dispute functionality.

Actual services are provided only under a separate written Consulting Services Agreement, which defines the scope of work, deliverables, fees, and responsibilities for each client.

Using the Website does not create a client, advisor, or fiduciary relationship.

3. What We Are Not

To avoid confusion:

• We are not a payment processor, acquiring bank, issuing bank, or card network

• We do not make final chargeback decisions

• We do not control issuers, card networks, or dispute outcomes

• We do not provide legal, tax, or financial advice

Chargeback outcomes depend on third parties and network rules outside our control. We apply professional expertise, not guarantees.

4. Acceptable Website Use

4.1 Allowed Use

You may use the Website to:

• Learn about our services

• Read educational content

• Contact us about potential engagements

4.2 Prohibited Use

You may not:

• Use the Website for unlawful purposes

• Attempt to access systems or data without authorization

• Introduce malware or harmful code

• Disrupt or interfere with Website functionality

• Copy or reuse Website content without permission

• Use automated scraping or data extraction tools

5. Consulting Engagements

All consulting, advisory, representment, and training services are governed by a separate Consulting Services Agreement.

That agreement controls:

• Scope of services

• Client responsibilities

• Fees and payment terms

• Confidentiality

• Limitations of liability

If there is a conflict between these Terms and a signed Consulting Services Agreement, the signed agreement controls.

6. Intellectual Property

6.1 Our Materials

All content on the Website, including text, graphics, training concepts, templates, methodologies, and branding, belongs to Chargeback Nerd or its licensors.

6.2 Limited Permission

You may view Website content for personal, non-commercial use. You may not copy, distribute, modify, or reuse content without written permission.

6.3 Client Information

Information you submit remains yours. You grant us permission to use it only as needed to respond to inquiries or perform contracted services.

7. Privacy and Cookies

Our Privacy Policy explains how we collect and use personal information. By using the Website, you agree to those practices.

We use cookies to improve Website functionality. You can manage cookies through your browser settings.

8. Third-Party Links

The Website may link to third-party sites. We are not responsible for their content, policies, or practices.

9. Availability and Changes

We aim to keep the Website available but do not guarantee uninterrupted access.

We may update, modify, or remove Website content at any time.

10. Disclaimers

10.1 No Guarantees

Website content is provided for general information and education only. It should not be relied on as definitive guidance.

10.2 Results Vary

Chargeback results depend on issuer behavior, network rules, customer actions, and other factors beyond our control. We do not guarantee wins, recovery rates, or financial outcomes.

10.3 As-Is

The Website is provided "as is" and "as available," without warranties of any kind.

11. Limitation of Liability

To the maximum extent allowed by law:

• We are not liable for indirect or consequential damages, including lost profits or lost data

• We are not liable for damages caused by third parties or external systems

Nothing in these Terms limits liability that cannot legally be limited.

12. Indemnification

You agree to hold Chargeback Nerd harmless from claims arising from your misuse of the Website or violation of these Terms.

13. Access Restrictions

We may suspend or restrict Website access for security, legal, or operational reasons.

14. General

Governing Law

These Terms are governed by the laws of [Insert jurisdiction].

Updates

We may update these Terms at any time. Continued use of the Website means you accept the updated Terms.

Severability

If one provision is unenforceable, the rest remain in effect.

Entire Agreement

These Terms and our Privacy Policy govern Website use only. Consulting services are governed separately by signed agreements.

Contact

Chargeback Nerd, LLC
Website: www.chargebacknerd.com
Email: amber@chargebacknerd.com