Chargeback Nerd

Privacy Policy

Last updated: December 13, 2025

1. Introduction

This Privacy Policy explains how Chargeback Nerd, LLC ("Chargeback Nerd," "we," "us," or "our") collects, uses, shares, and protects personal information.

This policy applies to:

• Visitors to our website

• Prospective clients who contact us

• Clients who engage us under a Consulting Services Agreement

We are a consulting and education business. We do not operate a self-service platform, alerting system, or automated dispute tools.

2. Information We Collect

We collect only the information necessary to run our business and provide professional services.

2.1 Information You Provide

You may provide information when you:

• Contact us via the website or email

• Request information about services

• Enter into a consulting, training, or representment engagement

• Participate in workshops or training
  
  

This may include:

• Name

• Email address

• Company name

• Job title

• Phone number

• Billing and payment details (clients only)

• Business and operational information related to chargebacks, disputes, and workflows

You confirm that you have the right to share any business or personal data you provide, including data related to customers or transactions.

2.2 Information Collected Automatically

When you visit our website, we may collect limited technical information such as:

• IP address

• Browser and device type

• Pages viewed and approximate visit timing

This information is used only for basic site functionality, security, and performance monitoring.

3. How We Use Information

We use information to:

• Respond to enquiries and communicate with you

• Provide consulting, advisory, training, and representment services

• Prepare contracts, invoices, and deliverables

• Maintain internal records and comply with legal obligations

• Improve website content and usability

We do not sell personal information and do not use it for advertising networks or behavioral tracking.

4. Confidentiality and Client Data

Client information, including chargeback data, transaction details, internal workflows, and business records, is treated as confidential.

We handle client data in accordance with our Consulting Services Agreement, which includes confidentiality obligations and limits on use and disclosure.

Client data is:

• Used only to perform agreed services

• Accessed only by those who need it to do the work

• Not shared with third parties except as required to deliver services or comply with law

5. Legal Basis for Processing (GDPR and UK GDPR)

For individuals in the European Economic Area or the United Kingdom, we process personal data based on one or more of the following legal bases:

• Consent

• Performance of a contract or steps taken at your request

• Legitimate business interests, such as operating and improving our services

• Compliance with legal obligations

6. Sharing Information

We share personal information only when necessary.

6.1 Service Providers

We may share information with trusted providers who support business operations, such as:

• Email and communication tools

• Accounting and invoicing services

• Secure document storage platforms

These providers are permitted to use information only as needed to provide services to us and are required to safeguard it.

6.2 Legal and Regulatory Disclosure

We may disclose information if required by law, court order, or regulatory request, or to protect our legal rights.

7. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes described in this policy

• Meet contractual obligations

• Comply with legal, tax, or accounting requirements

When data is no longer required, it is securely deleted or anonymized.

8. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information.

No system is completely secure. While we take security seriously, we cannot guarantee absolute security.

9. Cookies and Analytics

Our website may use basic cookies or similar technologies to:

• Enable site functionality

• Understand general usage patterns

We do not use cookies for targeted advertising or cross-site tracking.

You can manage cookies through your browser settings.

10. International Data Transfers

Chargeback Nerd may store or process data in countries outside your place of residence due to business operations or service providers.

Where required, we use appropriate safeguards to protect data transferred internationally, consistent with applicable law.

11. Your Rights

11.1 GDPR and UK GDPR Rights

If you are located in the EEA or UK, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion, subject to legal and contractual obligations

• Restrict or object to certain processing

• Request data portability

11.2 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect and why

• Request access to or deletion of your personal information

• Opt out of the sale or sharing of personal information (we do not sell or share personal data)

• Not be discriminated against for exercising privacy rights

You may exercise these rights by contacting us using the details below.

12. Children’s Privacy

Our website and services are not intended for individuals under 18. We do not knowingly collect personal information from children. What are you doing with chargebacks if you're a kid, anyhow?

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised date.

Continued use of the website after changes indicates acceptance of the updated policy.

14. Contact

For privacy questions or requests, contact:

Chargeback Nerd, LLC
Website: www.chargebacknerd.com
Email: amber@chargebacknerd.com